ACE Salt Water Sanitizing System - Frequently Asked Questions Page 4

Service Concerns

35. Will the ACE salt water sanitizing system cause damage (oxidization) to components above the water line - like the cover and the pillows?

• The ACE system greatly minimizes damage to components above the waterline because it minimizes chemicals in the air space. Because the ACE system generates chlorine over time there is very little vapor escaping compared to large manual doses. The ACE system also minimizes chloramine generation that can enter the air space, and removing the ozone system will help avoid damage.

36. Will salt collect behind the pillows and on the fittings above the water?

• The salt concentration is slightly more than tap water. When using the Vanishing Act you should see reduced water lines and salt/scale formation.

37. Will the salt water harm decks or plants?

• No. The salt level of water when using the ACE system is not high enough to cause damage. However, it is recommended to regularly hose down decks and nearby plants, as high levels of salt can damage and discolor decking as well as kill plants. When draining the spa, follow all local codes and guidelines.

38. What is the best method to disconnect the Freshwater ozone system when installing the ACE system?

• The best method to disconnect the FreshWater ozone system is to completely remove it, venture and all, from the spa. The ACE kit will ship with an ozone tubing plug. Remove the ozone tube from the generator and insert the plug into the tube. Leave the ozone unit and injector system in the spa for future use.

39. The blue water care icon is not illuminated and the water care menu is not accessible. What happened?

• When the water care icon is not lit, the ACE salt water sanitizing system is not comminuting with the spa. Inspect the system for properly connected communication cables and see if the RX and TX lights are lit. Contact Watkins Tech Support for direction.

40. The system status message says, "Contact Dealer for Service". What causes this error?

• The "Contact Dealer for Service" message may be the result of the following:
  • Failed cell
  • Failed controller
  • Poor electrical or communication connection

41. Does the ACE have zinc electrodes or do I need to get my own?

• The ACE system does not require a zinc electrode or diode to inhibit corrosion. The reason for this is that the salt level added to the water is only 1000ppm of 1/5th of that used in pool chlorinators. Because of this, the risk of corrosion is greatly reduced. Zinc can be added to the spa if desired, but is not required.

42. Will the conductivity of the salt solution cause a galvanic reaction detrimental to stainless steel and other metal parts?

• The diamond technology uses significantly less salt to clean the water than conventional salt water systems that have been on the market for over 30 years. Additionally, the spa contains very little metal which is mainly high grade stainless steel, titanium, and incoloy. Spas using the system have shown no corrosion after 3 years exposure.